User cannot update payment because no button appears
If support find tickets where a user is unable to update their payment info because they do not see an update payment button on the payment information tab - this is normally caused because the logic for displaying the credit card shows the payment method of their subscription with the most recent "created at" date.
If the most recently created subscription was cancelled, this will still display the payment info for that subscription, however, cancelled subscriptions hide the update button. To fix this, an engineer can access the production database and change the created at date of the most recent subscription (the cancelled one) so that a different subscription becomes the most recent one. At that point, it will correctly give the user the ability to update their payment info again.