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2/21/19 Rollup

Note: I am going to be out of the office from 2/23 - 3/4. I won't have my laptop with me, but I do have Slack on my phone for quick questions. This will be an extra in-depth rollup. Marco and Rafael will be leading the team while I'm out - please direct questions/etc towards them first and foremost. 😄

Product Updates

  • Sliders are now using React. This makes the settings panel work much more quickly. There's also a new cropping ability within the Slider itself.

  • Mentioned in the last rollup, but the Wobbly Texter is finally live. Wobblies might be writing into support with questions about a text they received, but it should be straightforward. Hopefully this will cause more wobblies to update payment!
  • The /sign_up and /sign_in pages have been redesigned by Devis!

Bugs Fixed​

  • A couple of Form Builder bugs have been fixed as well - namely, the broken Test button, and the bug where Form Builder send the Payer Email to Mailchimp instead of the collected email address.
  • The Reactified Slider push caused a weird bug where sliders were suddenly zoomed in. This was fixed immediately.

Bugs Still Alive​

Other Updates​

  • Joanne, Excell, Jennelyn, and Edith will be joining the POWr team this week. All of the new agents are located in the Philippines, and will be managed by Rafael. If you see them online, shoot them a friendly hello, and please jump in and help out with their questions as they get ramped up!
  • Please hop on reviews when you see them in the #support channel. That auto responder is ruthless, and will bother anyone who's online. There will less gaps in coverage going forward, but don't hesitate to answer them! Here's a nifty guide that Pilar made a while back: https://help.powr.io/hc/en-us/articles/115007780287-How-to-respond-to-reviews

This autoresponder will go on forever, reply to the review to stop it

  • In my absence, please check the Engineering channel in Zendesk regularly. Tickets will reopen after 3 days. Please set tickets in the Engineering channel to On-Hold, and reply to wobblies who have questions. If you have a question about a bug or a fix, don't hesitate to post in the #Support channel, so an engineer can see it. It can look like there's a lot of open tickets, when it's usually just the engineering tickets that are reopened.