As soon as you notice something fire'ish, start diggin in.
If it gets to the fire situation, start a fire call (Go to fire channel, and paste this meet link), notifying the channel there is a fire.
We understand you may not have access to everything, in that case, notify your leads and managers. You can find their contact details on Airtable
Participate even if you dont have access to tools to put out this fire. Simply put, if and only if you get involved you will learn, gain trust and get access. It'll help on your career growth.
Actions you can and should take will be based on different scenarios, search through the docs to do specific things.